Returns, Refunds & Shipping Policy

Thank you for shopping with Leaders Beauty. We value your trust and want you to feel confident in every purchase. If you are not completely satisfied, we’re here to help.

Customer Satisfaction

If you are dissatisfied with your experience for any reason, please contact us so we can work together to find the best possible resolution. Each situation is reviewed individually to ensure fairness and transparency.

Returns Eligibility

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return, all of the following conditions must be met:

• 
  Item must be in the same condition as received
  
• Unused and unopened
  
• All original tags and packaging intact
  

Items that do not meet these criteria will not be eligible for return.

How to Start a Return

To initiate a return, please contact us at:

tara@leadersbeauty.com

Items returned without prior approval will not be accepted.

Return Shipping Address

All approved returns must be sent to:

Leaders Beauty & Wellness

12460 Crabapple Rd

Suite 202-176

Alpharetta, GA 30004

Shipping Costs

• 
  Original shipping charges are non-refundable
  
• 
  Customers are responsible for return shipping costs
  
• 
  Customers assume responsibility for risk of loss or damage during return shipping
  

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Incorrect or Undeliverable Addresses

Brand Leaders Beauty is not responsible for orders lost due to incorrect or incomplete shipping information provided by the customer (including apartment numbers, street names, or unclaimed/refused packages).

Please double-check all shipping details at checkout.

Address Changes & Order Cancellations

Orders Already Shipped (In Transit)

Once an order is shipped, customers must contact the carrier directly to request address changes. Additional fees may apply. Brand Leaders Beauty is not responsible for address changes after shipment.

Order Cancellations (In Transit)

Orders cannot be cancelled once in transit. To receive a refund, the package must be returned in original condition once delivered.

Refunds for Undeliverable Orders

If an order cannot be delivered due to customer error, refunds will be processed only after the item is returned to our facility, according to the following guidelines:

Orders with Free Shipping (Domestic)

• 
  Refund minus 15% handling & restocking fee
  
• 
  Taxes refunded if applicable
  

Order Verification & Fraud Protection

In some cases, we may contact you to verify order details or shipping information. If no response is received within 5 consecutive days, the order will be cancelled and fully refunded.

Refund Processing Time

Refunds are processed as soon as we receive item.